Products purchased from Mimosa Networks, Inc. (“Mimosa”) are warranted against defects in material, and workmanship for a period of either (i) twelve (12) months from the date of first unlock, or (ii) thirty-six (36) months from the original date of shipment, whichever is earlier.
The sole responsibility of Mimosa under this warranty shall be limited to the repair or replacement of in-warranty defective product, at Mimosa’s sole option. Replacement parts are warranted to be free from defects in material or workmanship for ninety (90) days or for the remainder of the warranty period of the Mimosa product they are replacing, whichever is longer.
Out of warranty products shipped to Mimosa will not be returned.
This warranty does not cover costs associated with the removal and/or reinstallation of the product for repair nor for any parts that are readily replaced in normal use.
Mimosa or its designated partner will repair or replace product found to be defective during the defined warranty period.
The End User is responsible for delivering defective product in accordance with Mimosa’s published Return Material Authorization (RMA) process.
Mimosa’s product warranty is invalidated if the RMA product is altered or otherwise tampered with in a manner that modifies the product from its original shipping configuration and/or form factor, unless said activity was performed by or with the written authorization of a Mimosa representative.
Modifications include the following:
Mimosa will not warrant any product which has been installed without the use of shielded CAT 6 Ethernet cable and/or proper earth grounding.
For additional instructions or help, please contact [email protected].